mybet88 Privacy Policy

mybet88 ("the Company", "we", "us", "our") operates the online gaming and sports betting platform accessible at mybet88.vu. We are committed to protecting the privacy and personal data of all individuals who interact with the mybet88 platform, including registered members, prospective members, and visitors to our website ("you", "your", "data subject").

This Privacy Policy sets out in a clear and transparent manner how mybet88 collects personal data, the purposes for which that data is processed, the legal bases upon which such processing rests, the third parties with whom data may be shared, the safeguards applied to data transfers, how long we retain personal data, and the rights available to you in relation to your personal data.

This Privacy Policy must be read in conjunction with the mybet88 Terms & Conditions. By accessing the mybet88 platform or registering an account, you confirm that you have read, understood, and consent to the data processing practices described in this policy. If you do not agree, you should not use the platform and should contact us to request deletion of any data we may hold about you.

mybet88 collects the following categories of personal data from users of the platform. The precise data points collected may vary depending on the services you use and the extent to which you interact with the platform:

Identity Data: Full legal name, date of birth, nationality, gender, and government-issued identification number (as required for Know Your Customer ("KYC") verification purposes).

Contact Data: Email address, mobile telephone number, and residential address, including city and postcode within Malaysia (e.g. Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, or other locations).

Financial Data: Bank account details, e-wallet identifiers (such as Touch 'n Go eWallet or Boost account references), FPX transaction references, and cryptocurrency wallet addresses where applicable. mybet88 does not store full bank card numbers on its own infrastructure.

Technical Data: IP address, browser type and version, operating system, device type, unique device identifiers, time zone, and session duration data collected automatically when you access the mybet88 platform.

Transaction Data: Records of all deposits, withdrawals, bets placed, games played, bonus claims, and wagering activity associated with your mybet88 account.

Communications Data: Records of your interactions with mybet88 customer support including live chat transcripts, WhatsApp message records, and email correspondence, retained for quality assurance and compliance purposes.

Verification Documents: Copies of identity documents (such as MyKad, passport, or driving licence) and proof of address documents submitted during the KYC verification process.

mybet88 collects personal data through the following channels:

• Direct Submission: Data you provide when registering an account, completing identity verification, making deposits or withdrawal requests, contacting customer support, or updating your account profile.
• Automated Collection: Technical and behavioural data collected automatically through cookies, web beacons, pixel tags, and server logs when you visit or interact with the mybet88 website or mobile platform.
• Payment Processors: Financial transaction data received from third-party payment gateways and e-wallet providers in connection with deposit and withdrawal processing.
• Identity Verification Services: Data received from third-party KYC and anti-money laundering ("AML") service providers used to verify member identities and comply with regulatory obligations.
• Fraud Detection: Data received from fraud prevention and risk management service providers used to assess account activity and protect the integrity of the platform.

mybet88 processes personal data for the following specific purposes:

• To register and maintain your mybet88 account and authenticate your identity at login
• To process deposits, withdrawals, and all betting and gaming transactions on your account
• To verify your identity and age in compliance with KYC and AML regulatory requirements
• To administer bonuses, promotions, cashback, and VIP reward programmes
• To provide customer support and resolve account-related queries and disputes
• To detect, investigate, and prevent fraud, money laundering, collusion, and other prohibited activities
• To comply with legal and regulatory obligations, including retention requirements and law enforcement requests
• To administer responsible gaming tools including deposit limits, loss limits, and self-exclusion requests
• To improve the mybet88 platform through analysis of usage patterns, performance data, and user feedback
• To communicate material changes to these policies, your account status, or the platform's terms and conditions
• To send promotional communications where you have provided express consent to receive such communications

mybet88 will not use your personal data for purposes incompatible with those stated above without first obtaining your consent or establishing a separate lawful basis for such processing.

mybet88 processes personal data on the following legal bases, which vary depending on the specific processing activity:

• Contractual Necessity: Processing required to fulfil the mybet88 Terms & Conditions, including account creation, transaction processing, and dispute resolution.
• Legal Obligation: Processing required to comply with applicable regulatory requirements including KYC/AML obligations, data retention mandates, and law enforcement requests.
• Legitimate Interests: Processing for fraud prevention, security monitoring, platform optimisation, and responsible gaming enforcement, where such interests are not overridden by your fundamental rights.
• Consent: Processing for optional marketing communications and non-essential cookies, where you have provided freely given, specific, and informed consent that you may withdraw at any time.

mybet88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share personal data with the following categories of recipients, strictly for the purposes outlined in this policy:

• Payment Service Providers: Banks, FPX gateway operators, e-wallet providers (Touch 'n Go eWallet, Boost), and cryptocurrency processors for the purpose of facilitating your financial transactions.
• Identity Verification Providers: Third-party KYC and AML service providers who process identity documents and verification data on our behalf under strict data processing agreements.
• Game Content Providers: Software suppliers (including live casino studios and slot game providers) whose games are hosted within the mybet88 platform, where necessary for game functionality and compliance.
• Fraud & Risk Management Services: Specialist providers who analyse transaction and behavioural data to detect suspicious activity and protect the platform from misuse.
• Regulatory Authorities & Law Enforcement: Competent authorities under the applicable gaming licence and law enforcement agencies in Malaysia and internationally, where mybet88 is legally obligated to disclose information.
• Professional Advisers: Legal, audit, and compliance advisers engaged by mybet88 who are bound by professional confidentiality obligations.

All third-party service providers who process personal data on behalf of mybet88 are required to maintain appropriate technical and organisational security measures and to process data only in accordance with mybet88's documented instructions.

mybet88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in compliance with AML regulatory requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, consistent with financial record-keeping obligations.
• Customer Support Records: Retained for up to three (3) years from the date of each support interaction.
• Marketing Consent Records: Retained until consent is withdrawn, plus a reasonable period thereafter to demonstrate compliance.
• Technical Logs: Retained for up to twelve (12) months for security and fraud investigation purposes.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with mybet88's data destruction procedures.

mybet88 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device by your browser when you visit the mybet88 website. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the operation of the mybet88 platform, including maintaining your login session, remembering your language preferences, and processing financial transactions. These cannot be disabled.
• Performance Cookies: Used to collect anonymised data about how users navigate the platform, which pages are visited most frequently, and where errors occur — enabling us to improve platform performance.
• Functionality Cookies: Used to remember your preferences within the platform, such as your preferred game category, display settings, and responsible gaming tool configurations.
• Analytics Cookies: Used with consent to understand aggregate user behaviour across the platform using first-party analytics tools.

You may control non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of some platform features.

mybet88 implements a comprehensive range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key security controls include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the mybet88 platform
• Encrypted storage of sensitive personal data at rest using industry-standard encryption algorithms
• Strict access controls ensuring that personal data is accessible only to authorised personnel on a need-to-know basis
• Two-factor authentication (2FA) options for member accounts to prevent unauthorised access
• Regular security audits, penetration testing, and vulnerability assessments of platform infrastructure
• Incident response procedures enabling rapid detection, containment, and notification of any data security breach

Notwithstanding the above, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your mybet88 account credentials and should notify us immediately if you suspect any unauthorised account activity.

Subject to applicable law and certain legitimate exceptions, you have the following rights in relation to the personal data that mybet88 holds about you:

• Right of Access: To request confirmation of whether mybet88 processes your personal data and to obtain a copy of that data.
• Right of Rectification: To request correction of inaccurate or incomplete personal data held about you.
• Right of Erasure: To request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal obligations.
• Right to Restrict Processing: To request that we limit how we process your personal data in certain circumstances.
• Right to Data Portability: To receive your personal data in a structured, machine-readable format where processing is based on consent or contractual necessity.
• Right to Object: To object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: To withdraw any consent you have given for optional data processing at any time, without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact the mybet88 data protection team via the support email displayed on this page. We will respond to all valid requests within 30 calendar days. Requests may require identity verification before processing.

The mybet88 platform is strictly for adults. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. The minimum age for account registration and all real-money gaming activity on mybet88 is 21 years. This is actively enforced through our KYC identity verification procedures.

If mybet88 becomes aware that personal data has been submitted by a person under 21 years of age, we will immediately deactivate the associated account and securely delete all personal data collected from that individual. If you have reason to believe that a minor has registered on the platform, please notify us immediately via customer support.

mybet88 may update this Privacy Policy periodically to reflect changes in our data processing practices, applicable legal or regulatory requirements, or operational changes to the platform. The date of the most recent revision is displayed prominently at the top of this document.

Material changes to this Privacy Policy will be communicated to registered members by email to the address on file and by a notice on the mybet88 platform prior to the change taking effect. Your continued use of the mybet88 platform after the effective date of any amendment constitutes your acceptance of the revised policy.

For any queries, concerns, or requests relating to this Privacy Policy or your personal data held by mybet88, please contact our data protection team. You may reach us at any time via:

• Email: [email protected]
• Live Chat: Available 24/7 via the mybet88 platform
• WhatsApp: Available 24/7 via the support channel listed on the platform

All data-related requests will be acknowledged within 5 business days and processed within 30 calendar days, subject to identity verification requirements and complexity of the request.